![]() If the problem is resolved, re-enable the extensions one by one to identify the specific extension causing the issue. Temporarily disable any browser extensions or add-ons, and then try accessing your email account. This is a helpful video if you have lost your password or if you. If you can access your account using an alternative browser or device, there may be compatibility issues or browser settings that need to be adjusted.ĭisable browser extensions: Some browser extensions or add-ons can conflict with the functionality of web applications. 147 26K views 7 months ago In this video, we're going to show you how to reset and recover your Microsoft account password. This helps determine if the issue is specific to your current browser or device. Try a different browser or device: Attempt to access your email account using a different web browser or device. After clearing the cache, close and reopen your browser, then try accessing your email account again. Sometimes, cached data can interfere with accessing web applications. Here are a few steps you can take to troubleshoot the issue:Ĭlear browser cache: Start by clearing your browser cache, cookies, and temporary files. Underneath the password field, click the Forgot My Password link. After the 30 days, you’ll be notified that the wait is over and it’s time to enter new security info. ![]() If you're unable to access your email account and you're encountering an "X-OWA-Error" message, it indicates an error with the Outlook Web App (OWA). But the password for your Microsoft account will be different than the password for an external account. You can use your email, Skype, OneDrive, and devices as usual, though if you’ve turned on two-step verification, you’ll need to use a trusted device or app passwords you’ve set up for your devices. ![]()
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